Service & Support
Learn how to organize a steel framing factory. Achieve a machine operator or a LGS framing design certification. Ask about cold-formed steel design codes. Discover LGS framing details. Get a real-time support on your Scotpanel, Scottruss, or Knudson by Scottsdale roll formers.
Industry Leading 24-Hour Global Support
Scottsdale is dedicated to providing the highest level of support to our customers. With our 24-hour service commitment, you can rest assured that technical assistance and client support are available whenever you need them.
Worldwide Internet-Based Request For Service (RFS)
Our global internet-based Request For Service (RFS) platform allows customers to log both machine and software support enquiries 24 hours a day. We aim to turn around responses within 24 hours to ensure that your production never halts.
We offer extensive support for machine-related questions globally, managed through our tech centers located in Denver and New Zealand. Our experts are on standby to address any machine-related issues, ensuring you have the operational support you need at all times.
Machine Support
Robust customer supports starts with a thorough on-site rollformer machine training and commissioning process. Check out this video illustrating how this process worked for our customers deploying their brand new Knudson by Scottsdale KSF Framemaker 1622G1 machine.
Robust Knowledge Database
Not only do you have access to industry-leading support and world-class experts on rollforming, software, design, and any topics related to fabrication of steel framing, you also have access to our extensive Knowledge Database, which contains answers on virtually any topic germane to LGS framing, cold-formed steel, rollforming, codes and standards, framing details, and much more.
Warranty Support
Our support services include assistance during the warranty period of your machines and software, ensuring that any issues are resolved quickly and without additional costs.
Training for Software and Framing Machines
To make the most of Scottsdale’s robust, precision machines and seamless, intelligent software, we provide industry leading training and preparation. Your initial training is part of the quoted package for machines and software. We work closely with you to develop your custom training and commissioning program, using live designs you intend to build as the basis of your training. Learn more about our customer training.
LGS/CFS Framing Factory Set-up Assistance
It is one thing to operate steel framing machinery, stud and track roll formers, or to even construct homes using LGS/CFS steel framing. However, our support goes a step forward. Whether you are looking to run a steel fabrication shop, set up a mobile containerized steel forming, or produce steel frame panels from a mobile trailer unit, our experts with decades of global experience setting up factories can help. We will help with optimum coil management, factory layout for your actual space, personnel advice, electrical requirements, and much more. Did you know you can also build the factory itself using framing from your Knudson by Scottsdale, Scotpanel, and Scottruss systems?
We will lay out your steel frame operations for you based on your actual space configuration and size and considering your objective, be it to just produce metal stud and track in linear quantity, to panelize steel-framed components, or to produce the entire modular structural units.
Expert Technical Support System
Our expert team offers technical support through a sophisticated ticket system, managed through industry leading software. Each ticket is tracked carefully, maintaining a history of your interactions and ensuring that there is a dedicated person available to respond as quickly as possible.
How to Request Support
Current Customers
If you are a current customer, please login with the link below to enter trouble tickets and get assistance from our support team.
New Support Requests
For any new support needs, please contact us by email or call us at +1 (888) 208-4060 (Option 2) to speak with a service representative.
By using our filing ticket system, whoever sees your request first will respond, ensuring prompt and efficient service. Our history tracking through HubSpot allows us to provide personalized support and keep detailed records of every interaction.
Thank you for choosing Scottsdale. We’re here to support your success 24/7.
Setting the Industry Standard for Excellence in Steel
