Industry Leading 24-Hour Global Support
Scottsdale is dedicated to providing the highest level of support to our customers. With our 24-hour service commitment, you can rest assured that technical assistance and client support are available whenever you need them.
Worldwide Internet-Based Request For Service (RFS)
Our global internet-based Request For Service (RFS) platform allows customers to log both machine and software support enquiries 24 hours a day. We aim to turn around responses within 24 hours to ensure that your production never halts.
We offer extensive support for machine-related questions globally, managed through our tech centers located in Denver and New Zealand. Our experts are on standby to address any machine-related issues, ensuring you have the operational support you need at all times.
Machine Support
Robust customer supports starts with a thorough on-site rollformer machine and commissioning process. Check out this video illustrating the initial set-up and commissioning process for our customers deploying their brand new Knudson by Scottsdale KSF 1622G1 machine.
Robust Knowledge Database
Not only do you have access to industry-leading support and world-class experts on rollforming, software, design, and any topics related to fabrication of steel framing, you also have access to our extensive Knowledge Database, which contains answers on virtually any topic germane to LGS framing, cold-formed steel, rollforming, codes and standards, framing details, and much more.
Warranty Support
Our support services include assistance during the warranty period of your machines and software, ensuring that any issues are resolved quickly and without additional costs.
Training for Software and Framing Machines
To make the most of Scottsdale’s robust, precision machines and seamless, intelligent software, we provide industry leading training and preparation. Your initial training is part of the quoted package for machines and software. We work closely with you to develop your custom training and commissioning program, using live designs you intend to build as the basis of your training. Learn more about our customer training.
Expert Technical Support System
Our expert team offers technical support through a sophisticated ticket system, managed through industry leading software. Each ticket is tracked carefully, maintaining a history of your interactions and ensuring that there is a dedicated person available to respond as quickly as possible.
How to Request Support
Current Customers
If you are a current customer, please login with the link below to enter trouble tickets and get assistance from our support team.
New Support Requests
For any new support needs, please contact us by email or call us at 888-208-4060 Option 2 to speak with a service representative.
By using our filing ticket system, whoever sees your request first will respond, ensuring prompt and efficient service. Our history tracking through HubSpot allows us to provide personalized support and keep detailed records of every interaction.
Thank you for choosing Scottsdale. We’re here to support your success 24/7.
Setting the Industry Standard for Excellence in Steel
